Editor/Client Review | Voters

Editor/Client Review

planned

Nathan Luber

After a project, the client is able to leave confidential feedback about the satisfaction of their experience. Including editor rating. This could be a good KPI for us to track and train editors on client satisfaction.

September 24, 2020

Ben Draycott-Jones

John  Pritchett We could either have a simple 0-5 star rating as you mention or 4 questions with 0-5
1- Satisfaction with edit (which is broadly a direct reflection of the editor)
2-Turnaround time (lets us know whether AM should look at end-end and see if too many amendments, sat with them etc)
3 - Overall experience with Shootsta on this project (links to tech i.e HUB, cam-ops, creative)
4 - Any comments (optional)
The single 5 star rating is, what 5s of input from client and above is around 30s to tick three boxes and maybe a short sentence (which, ultimately we want to be able to promote automatically internally in some form)

John Pritchett

marked this post as

planned

Alex Gurr

Merged in a post:

NPS Rating

John Pritchett

A simple NPS 5 start scoring system after ever approved project.

September 25, 2020

Alex Gurr

Merged in a post:

Allow feedback option when client approves a video

Encourage clients to give positive feedback to the editors once the video is approved :)

September 25, 2020